Everything in the gift shop is made to order — each print, calendar, mug or tote is produced only after you buy it. That keeps waste down, but it also means we can’t take items back simply because they didn’t suit. Orders are placed through our Pop-Up Shop, which sends its own confirmation and tracking emails. Here is how it works.
Damaged, defective or wrong items
If something arrives damaged, misprinted, or isn’t what you ordered, we’ll replace it or refund you in full — no need to send it back. Email winstoneverlast@gmail.com within 30 days of delivery with your order number and a photo or two of the problem (and the packaging, if it was damaged in transit). We’ll sort it out promptly.
Changed your mind
Because each piece is made specifically for you, we don’t accept returns or exchanges for size, color, or preference. Please check sizes, finishes and shipping addresses carefully before you place an order. If you notice a mistake right after ordering, email us immediately — if production hasn’t started yet we can usually change or cancel it.
Lost or delayed packages
Orders are printed and shipped by our production partners; tracking is emailed when your order ships. If a package shows as delivered but hasn’t turned up, check with neighbors and your carrier first, then let us know. If tracking shows the parcel is lost in transit, we’ll send a replacement. We can’t replace orders sent to an address that was entered incorrectly at checkout.
Refunds
Approved refunds go back to your original payment method. They’re issued within a few days of approval; depending on your bank it can take a further 5–10 business days to appear on your statement.
Books
The books are printed and sold by Blurb and Amazon, and purchases made there are covered by their return policies rather than this one.
Questions
Write to winstoneverlast@gmail.com — a person reads it.